Terms and Conditions

1. Introductory Provisions

1.1 These General Terms and Conditions (hereinafter "GTC") govern the rights and obligations between Elidat Technologies, s.r.o., Company ID: 223 91 223, registered at No. 125, 289 03 Sloveč, Czech Republic (hereinafter "Provider"), and any natural or legal person using the Elidat service (hereinafter "User"), through the web application available at elidat.cz (hereinafter "Platform").

1.2 By registering on the Platform, purchasing a subscription or credits, or otherwise using the service, the User confirms that they have read and unconditionally agree to these GTC.

1.3 These GTC are drawn up in Czech. In case of conflict between language versions, the Czech version shall prevail.

1.4 The Provider reserves the right to amend or supplement these GTC at any time. The User will be informed of changes via email or notification on the Platform at least 30 days in advance.

2. Definitions

2.1 "Service" means the Elidat SaaS application that uses artificial intelligence to create professional property video tours from photographs uploaded by the User, including satellite views, voice commentary, music, animations, and display of local amenities.

2.2 "User Account" means an account created by the User on the Platform through registration, enabling access to the Service.

2.3 "Content" means all photographs, texts, addresses, descriptions, and other materials uploaded by the User to the Platform for the purpose of creating a video tour.

2.4 "Video Output" means a property video tour generated by the Service based on Content uploaded by the User.

2.5 "Subscription" means a recurring monthly or annual payment for using the Service within the scope of the chosen plan (LITE, PRO, or Office).

2.6 "Credits" means one-time purchased units entitling the creation of a specified number of Video Outputs without requiring a Subscription.

2.7 "AI Features" means features using artificial intelligence, such as generating voice commentary, voice cloning, creating transitions, animations, and other creative video elements.

3. Registration and User Account

3.1 To use the Service, it is necessary to create a User Account through the registration form on the Platform. The User is obliged to provide truthful, complete, and current information.

3.2 The User is responsible for maintaining the confidentiality of their login credentials and for all activities performed under their account. In case of suspected unauthorized access, the User must immediately notify the Provider.

3.3 One User Account may only be used by one natural person, unless the User is subscribed to the Office plan, which allows multiple user seats under one main account.

3.4 The Provider reserves the right to suspend or cancel a User Account in case of violation of these GTC, even without prior notice.

4. Description of Service

4.1 The Elidat Service enables Users to create professional property video tours using artificial intelligence. The video creation process involves entering the property location, uploading photographs, and automatic processing by the Service.

4.2 The Service includes the following features: satellite image generation and flybys, smooth video sequences from photographs, professional transitions and animations, AI-generated voice commentary, voice cloning, display of local amenities, musical accompaniment, and Reels format output.

4.3 The Service is intended primarily for real estate agents, real estate offices, and other professionals in the real estate industry. The Service can be used for all types of properties including apartments, houses, land, commercial properties, development projects, and properties abroad.

4.4 The Provider reserves the right to change the scope and features of the Service. Users will be informed of significant changes in advance.

5. Pricing and Payments

5.1 The Service is provided for a fee according to the current price list published on the Platform. All prices are stated excluding applicable taxes.

5.2 The User may choose one of the following payment options: (a) Subscription — recurring payment in monthly or annual billing cycles; (b) One-time credits — purchase of credits without subscription commitment.

5.3 Payments are made in advance through payment methods available on the Platform. Tax documents are issued electronically.

5.4 In case of late payment, the Provider reserves the right to restrict access to the Service until full payment of the outstanding amount.

6. Subscriptions, Credits and Their Use

6.1 Subscriptions automatically renew at the end of each billing period unless cancelled by the User before the end of the current period.

6.2 Unused videos and AI features do not carry over from month to month unless expressly stated otherwise.

6.3 One-time purchased credits are valid for 12 months from the date of purchase. After expiration, unused credits are forfeited without compensation.

6.4 The User may cancel their Subscription at any time. Cancellation takes effect at the end of the current billing period.

6.5 Refund of Subscription payment is only possible if the User has not yet used any video or AI feature within the current billing period, within 14 days of the start of that period.

7. Intellectual Property Rights

7.1 The Platform, Service, all software, algorithms, AI models, graphic elements, texts, and other materials forming part of the Service are protected by copyright and other intellectual property rights of the Provider.

7.2 The User is not granted any license to the Provider's intellectual property beyond the right to use the Service in accordance with these GTC and the chosen plan.

7.3 The User may not copy, modify, distribute, decompile, reverse engineer, or otherwise interfere with the source code or technical protection measures of the Service.

8. User Content and License

8.1 The User retains all rights to their Content uploaded to the Platform.

8.2 By uploading Content to the Platform, the User grants the Provider a non-exclusive, worldwide, royalty-free license to use this Content solely for the purpose of providing the Service.

8.3 The User represents and warrants that they are authorized to upload the Content and grant the above license, and that the Content does not infringe the rights of third parties.

8.4 Video Outputs created by the Service based on User Content may be freely used by the User for business and personal purposes, including embedding in listings and sharing on social media.

8.5 The Provider reserves the right to use anonymized Video Outputs for marketing purposes, demonstrations, and Service promotion, unless the User objects.

9. Use of Artificial Intelligence

9.1 The Service uses AI technology for generating Video Outputs, voice commentary, voice cloning, and other creative elements. The User acknowledges that AI outputs are generated automatically and may contain inaccuracies.

9.2 The Provider does not guarantee the factual accuracy, completeness, or suitability of AI-generated content. The User is obliged to review outputs before publication.

9.3 The voice cloning feature may only be used with a voice for which the User has authorization. The User must not clone a third party's voice without their express consent.

9.4 The User undertakes not to use AI features of the Service to create misleading, fraudulent, or otherwise unlawful content.

10. Personal Data Protection

10.1 The Provider processes User personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Czech legislation.

10.2 Detailed information about personal data processing is provided in the separate Privacy Policy document.

10.3 The User acknowledges that their data may be processed using third-party services, including cloud hosting providers, satellite data providers, and AI model providers.

10.4 The Provider implements appropriate technical and organizational measures to protect User data.

11. Prohibited Use

11.1 The User undertakes not to use the Service for any unlawful purposes or in a manner contrary to these GTC. Prohibited activities include: uploading unlawful, obscene, or discriminatory content; misusing AI features; attempting to circumvent technical limitations; sharing login credentials; automated downloading or mass access; interfering with Platform security; and cloning third-party voices without consent.

12. Service Availability and Support

12.1 The Provider will make reasonable efforts to ensure continuous Service availability but does not guarantee 100% uptime.

12.2 The Provider will inform Users of planned maintenance in advance.

12.3 Technical support is provided through contact details listed on the Platform. PRO plan users receive priority support.

13. Limitation of Liability

13.1 The Service is provided "as is" and "as available." The Provider makes no warranties regarding accuracy, reliability, completeness, or fitness for a particular purpose beyond statutory requirements.

13.2 The Provider is not liable for damages resulting from inaccuracies in Video Outputs, service outages, data loss, third-party actions, or User's use of Video Outputs.

13.3 The Provider's total liability is limited to the amount paid by the User for the Service in the last 12 months.

13.4 The Provider is not liable for indirect, consequential, special, or punitive damages.

14. Termination

14.1 The User may cancel their account at any time through Platform settings or written notice.

14.2 The Provider may suspend or cancel a User Account immediately in case of serious GTC violations.

14.3 After termination, User data is retained for 30 days for download, then permanently deleted.

15–18. Additional Provisions

15. The Office plan includes special provisions for team management, custom branding, and shared media libraries.

16. The Provider may amend these GTC with 30 days' notice. Continued use constitutes acceptance.

17. These GTC are governed by the laws of the Czech Republic. Disputes shall be resolved by Czech courts.

18. If any provision is found invalid, the remaining provisions remain in full force and effect.